IT Support
Roundbrix believes that getting an infrastructure up is key. Once it is up however, it is important that it stays up and is reliable. Roundbrix recognizes that support of critical business systems, including voice systems and data systems, web front ends, networks, back end databases and CRM systems, user devices such as PCs, laptops and Mobile Devices are important on an ongoing basis. As a result, we provide the following support services to keep your systems reliable.
Voice-related Support Services
- PBX/Hybrid/Voice over IP
- Phone moves, adds and changes
- Voice mail to Exchange or Gmail
- Call Centers, IVR
- Circuit Implementation / Changing of Carriers
Microsoft Server Support
- Server monitoring
- Firmware and Software patching
- Performance and disk space monitoring
- Backups
- Best practice audits
Network Support
- Infrastructure Support
- Switch and router software upgrades
- Firewall-related maintenance and security audits
Web System Management
- On-site and offsite hosting
- Maintenance of static or dynamic pages
- Web statistics gathering and sharing
Contract Support versus Time & Material Support
Our support contracts are tailored to your specific needs and include both on and off-site services as required. The reason for this is simple. If we can diagnose and repair systems remotely, it helps keep your costs down. If not, we dispatch immediately. The name of the game when it comes to support is no excuses.
For those occasional or one-time needs, Roundbrix also provides time and material support, though depending on the environment, an IT audit may be required. Emergency changes, a network sanity check before purchase, and critical system failures and recovery are just a few examples of time and material support needs that we provide for our clients. Whether it's day-to-day support you require or a one-time need, we can be there for you.
